Safety is a top priority at DigsConnect, so we've designed our platform with multiple layers of security. The safety of our users is not something we'll compromise on — we'll always work to make DigsConnect a safe space.
From the moment a listing goes live to the day you move in, here's what's working behind the scenes to protect you.
Every landlord and listing is thoroughly checked by our team before going live. We collect contact info, ID and proof of address for all properties, and make sure listing details are accurate — so you know exactly what you're getting.
Look out for the blue ✔ Trusted Landlord badge — it means this landlord has placed at least one tenant through DigsConnect before. You can trust them.
Detail-rich properties from highly verified landlords rank higher. The listings that appear first in your search are the ones we trust the most.
Once you've enquired, you're assigned a dedicated support agent who guides you through the DigsConnect process. We're always there to help if you need it.
All users — tenants and landlords — verify their phone number with an OTP at sign-up. Real people, real numbers.
Our integrated chat lets you speak to the landlord and your support agent in one place — so you never have to move to personal channels.
We do everything we can to make sure landlords on DigsConnect are genuine — but it's also worth knowing the signs of fraudulent behaviour. Be cautious if you spot a landlord who:
Doesn't have a profile picture of a face or a company logo.
Asks for payment before a viewing or before providing a lease agreement.
Won't show the outside of their property.
Asks for personal information without a viewing or a lease agreement.
Stops communicating after receiving your personal information and / or payment.
Won't arrange a viewing or a video tour — especially before payment.
DigsConnect does not visit every property in person. As set out in our Terms, tenants must validate the authenticity of a property and the landlord themselves before making any payment or signing any documents.
If there's anything you're unsure about, we have multiple ways for you to get in touch.
Every listing has a "Report this listing" link. Click it, tell us why, and a member of our support team will get in touch to work things out.
If a chat in your DigsConnect Inbox makes you uncomfortable, tap the icon at the top to report it. Our support team will reach out to assist you.
After you've enquired, your dedicated support agent checks in throughout the process. Unsure of anything? Just reach out — they're happy to help.
Whether it's a listing, a conversation or a payment that doesn't feel right — reach out and we'll help you sort it.